Job Description We are currently recruiting a Head of IT Services to ensure that our IT services are delivered to exceed agreed service level agreements (SLAs) and that they are aligned with the business requirements whilst also taking overall ownership of service processes, tracking of operations, and projects related to the businesses you support. Working hours : Monday to Friday, 09.00-17.00 (Hybrid) Manage the delivery of IT services to the businesses that Group IT supports. Ensure that IT services are delivered to meet or exceed agreed SLAs and that they are aligned with the business requirements. Working closely with the Head of Infrastructure and Head of IT Operations to assure a stable, reliable and pro-active IT Infrastructure service Act as the interface between the business and IT, ensuring that business service requirements are understood and IT services are aligned to meet those requirements. Own the service processes related to the businesses you support. Track operations and projects related to the businesses you support. Ensure that service processes are optimized and that they are continuously improved. Collaborate with other IT teams to ensure that IT services are delivered efficiently and effectively. Manage vendor relationships related to the businesses you support. Participate in the development of IT strategies and plans related to the businesses you support. Ensure that IT services are delivered in a secure and compliant manner. Providing an escalation path for the business for issues / queries. Day to day management of direct reports Team Management: holiday, expenses and absence management duties, including disciplinary / grievance resolution and yearly performance reviews. Team mentoring and leadership – training and shaping the team to strive for excellence. Managing the allocation, prioritisation and progression of tasks. Operate department processes on an on-going basis ensuring they are both current and reflect best practice (in line with all department job descriptions and objectives), whilst being commercially sound Ensure customer service and business KPI’s are set, maintained and improved through the IT functions’ objectives Make best use of business in-house systems, understanding how they can be used most effectively in your team Liaise with SLT, technicians and business representatives from all departments acting as the primary source of support between IT and the business. Ensure that systems are able to operate in line with business requirements Create proposals from recommendations to the Group Director of IT Service, Operations & Infrastructure relating to system / service improvements where applicable.