About the Role
Cognizant's RCGH Consulting unit (Retail, Consumer Goods & Hospitality) is seeking talented consultants with extensive domain experience coupled with consultative experience of executing large scale business change and IT solutions in the RCGH industries. This role provides an opportunity to join a rapidly growing, high‑energy, entrepreneurial team working with leading UK brand names.
Responsibilities
* Work with Business SMEs in validating and prioritisation of New Business Initiatives, Business requests and Enhancement requests
* Improve processes across the business by identifying and implementing industry best practices
* Work closely with Business users for elicitation, definition, and approval of business requirements
* Exhibit strong stakeholder management skills and experience in running successful workshops
* Lead discovery workshops with business stakeholders to define project requirements
* Ideate and conceptualise business pain points and translate them into requirements
* Map end‑to‑end customer journeys and business processes, developing business domain models and associated documentation
* Carry out and document business process modelling, process flow modelling, data flow modelling and stakeholder analysis
* Create business requirements documents including non‑functional requirements
* Create process maps (L1‑L4) and undertake gap analysis
* Support internal and external delivery teams with project planning, functional and non‑functional requirements, testing, reporting, implementation, and post‑implementation activities
* Develop and facilitate user acceptance test (UAT) cases as required
* Support end users in adopting functional changes (e.g. training, documentation, implementation support)
* Draw conclusions from market/industry trends, client issues and support go‑to‑market initiatives for Cognizant
* Contribute to research, design and writing of articles/whitepapers and participate as a team member in collateral development
* Lead/support business development activities in the form of gathering best practices for RFI/RFP responses and writing proposals, developing service offerings, training and knowledge management
Desired Skills
* Domain expertise in Retail or Consumer Goods industry – wide spectrum of understanding and good functional knowledge of Retail & Consumer Goods Domains
* Proven experience as Senior BA / Product Owner in Supply Chain Management with knowledge across one or more of the following areas – Omnichannel fulfilment, Order management, Supply Chain Planning, Warehouse Management
* Strong experience in requirements gathering and business analysis on medium/large scale projects
* Knowledge of requirements capture methods and techniques, business systems and analysis, front‑end process, software development lifecycles and associated processes
* Proficient in the use of requirements capturing methodology toolsets
* Strong quantitative and analytical skills
* Experience working within a structured project environment
* Experience working to time, cost and quality objectives
* Experience and confidence in report writing techniques, facilitating workshops and delivering presentations to senior managers
* Flexible to travel across EU and work across time zones
Nice to Have
* Agile Business Analysis Professional Level Certificate (BCS Advanced International Diploma in Business Analysis)
* Experience of agile ways of working (SAFe, SCRUM)
Additional Employment Information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email cxacwaccomodation@cognizant.com for roles based in the Americas or cxacwaccomodation@cognizant.com for roles based in India.
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