Overview
The Brand Ambassador is an integral part of the team providing world class customer service to every single customer. The Brand Ambassadors tailor each consultation to the customer, providing an enjoyable and natural service and going above and beyond at all opportunities.
Responsibilities
* Provides world class level of customer service and product knowledge to all customers at all times.
* Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
* Create a warm and welcoming environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
* Resolve customer queries in a timely and professional manner and ensure customer satisfaction is a priority.
* Support and be involved in events internally and externally.
* Achieve personal set goals and KPIs.
* Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.
* Drive service, sales, loyalty and appointments with customers.
* Maintain perfect store standards including top hygiene standards in all areas.
* Assist in the update and maintenance of VM for all brands.
* Seasonal Temp Position: 10–30 hours per week, to be discussed further at interview depending on availability.
Qualifications
* Beauty retail experience preferred but not essential.
* Strong passion for beauty and customer service.
* An "always on" approach when at work.
* Strong beauty knowledge and makeup application to self and others.
* Strong communication skills.
* Full availability including weekends and bank holidays is imperative.
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. With us, you\'ll go further, faster. Lookfantastic is Europe\'s No1 Online Destination for Premium Beauty. We work with over 800 of the world\'s greatest beauty brands to bring our customers the widest offering of beauty products from around the globe. We strive to become the Worlds No1 destination for Beauty. We are opening our Flagship LOOKFANTASTIC store in Altrincham. THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
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