Job Description We are looking for a Customer Success Representative to join our Growth Markets' team. Reporting into the Sales Manager, you will ensure customers achieve their desired outcomes while using our products or services. You will need to be proactive in communicating with customers to understand their needs and collaborate with our teams to address any issues or improvements. You will also conduct regular check-ins, training sessions, and feedback surveys to maintain excellent customer relationships. Responsibilities: Client Relationship Management: Develop and maintain long-lasting relationships with key stakeholders in client organisations. Customer Engagement: Check in with clients to ensure they are satisfied with the software and to identify opportunities for upselling or cross-selling additional solutions. Onboarding and Training: Guide new clients through the onboarding process, ensuring they are trained and comfortable using Experian's software. Customer Support: Provide ongoing support to clients, addressing any issues or concerns promptly. Product Expertise: Maintain a strong understanding of Experian's software solutions and platform offerings to communicate value propositions and solutions and how they can be applied to meet client needs. Feedback and Improvement: Gather client feedback and work with other teams to improve our products and services.