Duty Officer – Serco
Location: Market Drayton Leisure Centre, Shropshire, TF9 1JT
Contract type: Permanent
Working Hours: 37 hours per week, covering a mixture of early, late and weekend shifts
Salary: £26,566.34 per annum + Excellent Benefits
Shropshire Leisure Community Trust aims to encourage active, healthy lifestyles in a safe, warm, clean, friendly and fun environment. We strive to be the destination of choice for an active community and to help you make MORE of every day. We are recruiting for a part-time Duty Officer to join our team.
Role overview
In the role of the Duty Officer, you will manage all aspects of the facility through its hours of operation, ensuring activities are delivered to a high standard with safety and customer service as high priority. The role involves a high level of customer interaction with high profile sport’s governing bodies, other commercial and corporate organisations, as well as the deployment and supervision of the operational team, maintaining critical operational cover across the site and managing cash handling processes. You will assist the line manager or lead on contractual compliance documents/practices, take charge, and respond in the event of any emergency situations, ensuring the smooth running of all site operations.
You will help facilitate a safe, fun, and professional working environment with excellent training and development opportunities, as well as a free membership to our leisure centres.
About you
The successful candidate will be passionate and enthusiastic, pride themselves on delivering excellent service to centre visitors, and go the extra mile for customers when needed. You should have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry. It is desirable that you hold a National Pool Lifeguard qualification and first aid, though training will be provided for the right candidate. If you meet the criteria, please apply.
Why Serco / What we offer
Meaningful and vital work: Working within Leisure helps ensure communities receive exceptional service and stay healthy and connected to others.
A world of opportunity: We support internal progression and offer development, training, and progression opportunities.
Great people: Our staff are dedicated to providing the best possible service.
What we offer
* Free membership at the Centre with heavily discounted use of classes and facilities
* Free safeguarding training and DBS check
* Excellent development and training opportunities
* 6% employer matched pension contribution
* Up to 25 days annual leave + public holidays (pro rata)
* Life assurance up to 2x base salary
* Access to leisure benefits
Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. The Trust is committed to equal opportunities; applicants should contact the Recruitment Team on 0345 010 4000 with any queries or if additional time is needed to submit an application. Employees will have a DBS check where appropriate.
Google Chrome is the preferred browser to access Serco careers website.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other, Information Technology, and Management
Industries: IT Services and IT Consulting
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