Job Description Job Description Job Title: Customer Service Engineer Reports to: Customer Service Manager Job Objectives: To manage the provision of internal and external customer service, in compliance with Ascott quality management systems. Key Areas of Responsibility: Provision of customer service and After Sales · Provide service, maintenance and calibration of Ascott corrosion test equipment at customers' premises throughout the UK and occasionally overseas. · Provide technical support to Ascott customers by telephone and email. · Develope the UK aftersales service business, providing customer quotations and managing schedules using a computer database that also assists in budgeting and scheduling visits · Training of Agent and Distributor Service engineers as well as UK customers. · Installation of chambers into customers premises. · Managing all UK based Health and Safety and Risk information needed for site visits. · Selling of consumables and providing new chamber sale leads when liasing and visiting customers. · Providing production support when workload permits.. 5-6 stop overs per year with occasional visit to Ireland. (Accommodation paid for). Required Skills/Qualifications: · Ideally suited to a time served maintenance technician/engineer that is used to dealing with customers remotely and face to face. &...