Location: Stamford, Lincolnshire
Salary: up to GBP 28,000 per annum
Contract: Full-time, permanent, 40 hours per week
Hours: Monday to Friday
Our client provides businesses and homes with comprehensive fire, intruder, and security systems, which are individually designed. They are a trusted security systems provider for businesses and homeowners across Lincolnshire and surrounding areas. With over 25 years of experience from their office on Casterton Road, Stamford, they have built a reputation based on their commitment to high-quality security standards.
The Role
This role involves customer support and assisting their engineering teams to ensure an excellent customer experience, supporting their field-based installation team (x 4) in installing and servicing intruder systems, fire alarm systems, CCTV, access control, and gates and barriers. They seek a motivated individual looking for a long-term, permanent role in a well-established and reputable Stamford-based family company.
The Duties Include
* Providing exceptional daily office/business support and coordination for their security engineers covering Lincolnshire, Leicestershire, Cambridgeshire, Northamptonshire, and Rutland
* Delivering excellent customer service, ensuring prompt and diligent support and advice
* Using dedicated software and Microsoft applications to book work with detailed and accurate information for efficient engineer operations
* Including technical details in bookings based on client or location records
* Resolving issues, complaints, and problems professionally and promptly
* Managing bookings and data records using Outlook and Excel
* Reviewing and improving business processes and operational costs
* Processing card payments over the phone and maintaining orderly records and receipts
* Ordering tools and equipment as needed, monitoring orders and deliveries
* Maintaining records for their fleet of vans and ensuring service schedules are adhered to
* Performing other administrative tasks as required
About You
You should be an experienced administrator capable of providing first-class customer service. Due to the business nature, the successful candidate will need to undergo security screening/police checks. If you have relevant experience, they would love to hear from you.
Experience and Qualifications
* Experience in administration, customer service, or coordination
* Excellent IT skills, including proficiency with various applications, MS Office (including Excel), Teams, and databases
Skills and Personal Attributes
* Process-oriented and meticulously organized
* A self-starter with a helpful, can-do attitude
* A reliable finisher, ensuring all administration is well-organized
* Excellent customer service skills with warm, attentive interpersonal skills
* High integrity and discretion due to business sensitivity
* Ability to respond quickly and efficiently
* Flexible and supportive of a small, dynamic team
* Diligent, ensuring high standards of accuracy and efficiency
* A problem solver capable of working through issues effectively
You must hold a Full UK driving licence or equivalent. If you believe you are a suitable candidate and wish to work for this reputable company, please do not hesitate to apply.
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