Senior Business Analyst – Housing Improvement Programme
Guildford | £450 InIR35 - Hybrid
We’re looking for a Senior Business Analyst who can get under the skin of how housing services work and help us make them better. This role sits within our Housing Improvement Programme - a major piece of work focused on strengthening governance, compliance, safety and service delivery across the whole housing function.
What the role involves
You’ll work across several housing workstreams - repairs, voids, lettings, compliance, tenancy management and more - helping us understand what’s happening now and what needs to change.
Your day-to-day will include:
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Running workshops and engaging with teams to understand how things really work
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Gathering and translating business requirements into practical, usable solutions
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Mapping and improving end-to-end processes (repairs, voids, compliance workflows, tenancy processes etc.)
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Supporting the rollout of compliance policies and building tools for assurance and monitoring
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Standardising tenancy-related processes so they’re consistent, compliant and easier to deliver
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Recommending system and process changes that improve outcomes for residents and staff
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Acting as the link between operational teams, project teams and senior stakeholders
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Maintaining BA artefacts such as process maps, requirements logs, SOPs, RACI charts and benefits tracking
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Supporting system integrations and understanding how they impact business processes
Experience in housing systems, user research or service design is a bonus, but not essential.
What we’re looking for
We need someone who is:
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Experienced in business analysis, ideally within local government, housing or transformation
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Confident working with data, spotting patterns and using insight to shape decisions
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Comfortable managing multiple priorities in a fast-paced environment
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Strong on communication and able to influence at all levels
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Proactive, curious and focused on improving services for residents