Cobweb Solutions is a Microsoft Managed Service provider based in Fareham, Hampshire. As part of our continued growth we are recruiting for the the new role of Operations Manager. We’re looking for an Operations Manager to take ownership of how our services are delivered day-to-day and more importantly, to drive real improvement across our operations function.
This isn’t just about keeping things running. It’s about making them run better.
At Cobweb, our Operations Manager role sits at the centre of Support & Managed Services teams making sure everything flows, customers get a consistent experience, and nothing falls through the cracks.
About the Role
What the role looks like
Responsibilities
* Owning the day-to-day delivery of Managed Services & Support ensuring they run predictably and to a high standard
* Managing end-to-end service flow across teams – clean handovers, clear ownership, no friction
* Driving SLA performance and service quality
* Providing clear operational insight through reporting, issue management and escalation
* Leading teams through structured delivery plans and priorities
But more importantly:
* Reducing rework, inefficiencies and manual effort
* Embedding better processes and ways of working
* Using automation and AI where it actually adds value
* Constantly asking “how do we do this better?”
Required Skills
* Doesn’t accept the status quo — you’ll challenge it
* Has run operations in a service-led or MSP environment (or has transferable skills)
* Understands how to balance delivery, quality and efficiency
* Can turn high-level objectives into practical, structured execution
* Is comfortable holding teams to account while improving how they work
* Thinks in terms of systems, flow and outcomes — not just tasks
* Most importantly, we want someone who will come in and make a difference quickly.
Pay range
Compensation details will be shared with applicants