Application Deadline: 28 November 2025
Department: IT Services
Location: Newquay, Cornwall, UK
Overview
As a member of the Student Application Services team, you will provide the highest standard of IT support to staff and students of King’s College London. The role requires good technical skills, an understanding of higher‑education business processes and a desire to improve the service for the SITS system. You will deliver solutions to incidents and service requests, create supporting documentation, and participate in SAFE agile change activity. Your responsibilities also include professional SITS application life‑cycle management and liaison with all service‑management teams.
Accountabilities
* Annual upgrade process and software updates
* Testing and transition for projects
* Quality, data and archiving
* Support portfolio projects
* Participate in SAFE agile planning and events
Key Skills & Experience Required
(E) – Essential (D) – Desirable
* Educated to degree level or equivalent (D)
* ITIL foundation (E)
* Knowledge of university processes (E)
* In depth knowledge and experience of Student Management Systems, especially SITS and SITS system administration tools (E)
* Knowledge of SITS client configuration and support (E)
* Problem diagnosis skills (E)
* Hands on knowledge of release management and system upgrades (E)
* Experience of delivering and managing technology as a service (E)
* Experience with SRL, Jquery, SQL or PHP tools (D)
* Visio, Bizagi and process mapping skills (D)
* Ability and skill to pass on knowledge to others (E)
* Strong interpersonal, communication and document writing skills, interacting appropriately with users of various technical skill levels, remaining calm and courteous at all times (E)
* Ability to adapt quickly to changing technologies and processes (E)
* Experience in an agile development role (D)
* Understanding of an enterprise / complex support environment (D)
* Strong fault finding/diagnostic/troubleshooting skills (E)
* Effective time management skills; ability to work on multiple tasks simultaneously, prioritising tasks according to fluctuating workloads and deadline pressures (E)
* Full driving licence or the ability to work from the Newquay office (E)
* Flexibility to travel to the London campus for training and meetings as required (E)
Employee Benefits
* Hybrid Working – Minimum of 5 days per month in the office
* 10% performance‑related bonus
* 30 days holiday, maximum of 8 public holidays (pro‑ratio)
* Sick pay
* 4 discretionary Christmas closure days
* Contributory pension scheme
* Life assurance cover
* Service time – 3 volunteer days per year
* Free on‑site parking and bike racks
* Annual leave purchase scheme – up to a maximum of 10 days (subject to national minimum wage requirements)
* Student discount (access to Totum, Unidays & Student Beans)
* Cycle scheme
* Tech scheme
* Opportunities for formal training and professional certification
* Free access to LinkedIn Learning
* Free access to Future Learn short courses
* Potential for internal promotion and advancement
Equality, Diversity & Inclusion
We are an inclusive and welcoming employer that embraces diversity and encourages everyone to bring their whole selves to work and succeed. This is in line with King’s College London (KCL).
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