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First Military Recruitment is currently seeking a Service Coordinator on behalf of one of our fantastic clients based in Bedfordshire.
Our client encourages applications from ex-military personnel; however, all candidates will be given due consideration.
Duties and Responsibilities:
1. Warranty Management and Liaison
2. Planning of Breakdown/Servicing jobs and managing and booking in a spreadsheet of outstanding works
3. Management of Sales Orders including weekly meetings to resolve outstanding jobs
4. Overseeing the Stock Processes
5. Supporting delivery team lead and the team with all tasks required
6. Input jobs on one link system
7. Dealing with incoming Service emails and phone calls
8. Overseeing the Service Calendar (Outlook)
9. Managing Engineer whereabouts and schedules
10. Ensuring tasks carried out are subject to quality control and sign off
11. Booking and Managing Pre-Delivery Inspections (PDI’s) of new vehicles
12. Liaison with sales regarding PDI’s, Delivery Dates, and Warranty expiry
13. Co-ordinate the completion of sales orders for month-end and liaise with Finance
14. Stock count support
15. Raising Quotes/Sales Orders with SAGE
16. Comply with all aspects of UK Policies & Procedures
17. Maintain a culture of best practice by attending training courses, both internal and external when and where appropriate
18. Work safely at all times and in accordance with the company’s health & safety procedures. Precautions should be taken as necessary when visiting sites, adopting the required PPE
Skills and Qualifications:
* Forward thinking
* Able to maintain high standards and demonstrate consistent attention to detail
* Ability to deal with customer requests and react quickly while following process when short notice is given
* Pro-active and able to work on own initiative
* Able to follow instructions and work to deadlines, quick to learn and retain knowledge
* Competent in the use of the Windows package – Word, Excel, PowerPoint, Outlook, Access
* Good organisational skills
* Excellent verbal and written communication skills with a good standard of English
* Confident and effective communication with people at all levels
* Team player with a positive outlook and professional image
* Flexible approach with the ability to adapt from task to task
* Reliable and punctual, understanding the impact of absence
* Commitment and loyalty to the business
* Ability to operate in line with confidentiality requirements
MB459: Service Coordinator
Location: Roxton, Bedfordshire
Salary: £24,000 – £28,000
Working Hours: Monday to Friday 8.30am to 5pm
Company Benefits: Private Healthcare, Enhanced pension, Group life insurance (3 x salary)
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