Description Do you have a detailed understanding of card payment processes and are you looking for a new opportunity where you can use your analytical skills within a Cash and Card operations team? Job Summary: As a Business Analyst in the Cash & Cards Operation, this role will require a detailed understanding of Cash & Card payment processes, an analytical approach to problem solving, and an ability to work effectively with product, technology, and business teams to resolve complex customer enquiries/executive complaints and develop new and enhanced processes. Job responsibilities: Conduct enquiries and investigations of complex cash and card issues that frontline contact center teams cannot resolve Liaise with Product & other Operations teams to support building of customer journeys for contact center Gather requirements and support building of tools and processes for Cash and Card team Support and deliver training material for Contact Centre and Ops teams whenever required Create and update playbooks for C&C Ops Team for new payment products Required qualifications, skills and capabilities: Knowledge and understanding of card payment processes, including transaction lifecycle, authorization, clearing, and settlement. Proven experience of Visa or MasterCard schemes Working experience in ISO8583 format would be preferable Willingness to learn new schemes and rulebooks to support C&C Ops. Diverse product knowledge, with an ability to develop an understanding of new products Ability to work under considerable time pressure, whilst maintaining a high level of accuracy and quality Excellent communication and organizational skills Preferred qualifications, skills and capabilities Strong analytical skills to analyze the information, identify the problems, and work towards finding the solutions Ability to partner and influence across businesses teams and other support groups Control focus and mind-set at all times, whilst respectively challenging the status quo Attention to detail whilst being cognizant of materiality levels A relevant degree, accounting, or financial qualification would be beneficial ICBCareer