Overview
The Private Care Contact Centre Team provides a single point of enquiry and access to prospective private patients seeking advice and information regarding private treatment at the Royal Marsden NHS Foundation Trust. The team handles patients’ first point of contact with the Trust and it is important that this contact sets the high standards of customer service expected from private care. In addition, the team processes referrals for all private patients and takes payments for initial consultations.
The postholder will play a pivotal role in working closely with clinicians to ensure the seamless delivery of care for private patients. They will collaborate with the Assistant Service Manager, Marketing and Communications Team, Accounts Team, International team, support staff, and key administrators to maintain an effectively supervised service pathway. The postholder will also take responsibility for all key administrative processes and standards relevant to Private Care, ensuring the efficient management of each patient’s experience during their visit to the Marsden.
About The Royal Marsden
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That\'s why the pursuit of excellence lies at the heart of everything we do.
Working at The Royal Marsden
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialties and we welcome flexible working requests from point of hire to support employees’ work-life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
For further details / informal visits contact: Name: Rika Reid Job title: Assistant Service Manager,Patient Contact&Accounts Email address: rika.reid@rmh.nhs.uk
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