Salary: £30,000 - 35,000 per year Requirements: Proficient in Microsoft Windows OS and Server OS Experience with Office 365 and Hybrid Domain Knowledge of ERP and Service Desk environment (incident, request, change enablement, problem management) Familiarity with network monitoring tools, SD WAN, managing switches and routers, and wireless networks Solid understanding of networking protocols including TCP/IP, DNS, DHCP, and VPN technologies Strong troubleshooting experience Excellent interpersonal skills and customer-focused attitude Strong analytical, organizational, and problem-solving abilities Willingness to travel to other business or supplier locations Full driving license required Responsibilities: Serve as the first point of contact for IT support via phone, email, and chat Log, triage, and manage incidents and requests in the ITSM system Provide basic to advanced troubleshooting for hardware, software, and network issues Escalate complex issues as needed while maintaining ownership Support workstation setup, user onboarding, and account management Collaborate with IT teams to resolve incidents and improve services Document solutions and contribute to knowledge base updates Assist with system maintenance tasks and root cause analysis Mentor junior analysts and support service desk process improvements Technologies: ERP Hardware Support ITSM Network Office 365 TCP/IP VPN Windows More: We are K.A.G. Recruitment, partnering exclusively with a leading logistics solutions provider to hire an IT Support Technician for their Grimsby office, with occasional site travel. This role operates Monday to Friday from 8:00 am to 5:00 pm, offering up to £33k depending on experience. We value a proactive and customer-focused approach and are excited to welcome someone passionate about IT, problem-solving, and delivering exceptional service to our team. last updated 6 week of 2026