F&B Assistant - Oxford, Oxfordshire Mercure Oxford Eastgate Hotel £12.21per hour Situated in the heart of the historic university city of Oxford, this beautiful 17th-century coaching-inn looks over the Examination Halls and Magdalen Tower. Job Description We are looking for a dynamic Food & Beverage Assistant to join our Restaurant. Someone who embodies trust and reliability, taking ownership of tasks with originality and versatility. Their passion for hospitality is reflected in their warm smile, ensuring guest loyalty through integrity and excellence. They embrace the diverse needs of guests, demonstrating unwavering dedication to providing exceptional service and creating memorable experiences. Key Responsibilities: Have a good knowledge and understanding of the preparation and service of all products within the food and beverage department. Ensure the restaurant is laid and prepared in line with the service standards. Keep all food and beverage areas clean and presentable at all times by assisting in general cleaning tasks. Maximise on commercial opportunities within your department by taking every opportunity to upsell. Suggest ideas for department and hotel improvement/innovation. Ensure all equipment is used in a safe and correct manner in line with company guidelines and risk assessments. Deal with customer queries or concerns in a professional manner. Implement action on Hygiene Audits in order to enhance the environment and achieve positive consistent results. Ensure good working relationships with all colleagues in your department and hotel. Present yourself well-groomed and in full uniform as per the company standards. At TROO Hospitality, we cherish and uphold our core values of Loyalty, Integrity, Versatility, and Excellence, and we eagerly seek individuals who exemplify these values in all aspects of their work. Troo Benefits Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability. Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need. Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouth watering discounts at our partnered restaurants and bars. Savour the flavours and make your taste buds dance with delight. Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices. Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It's like having a magic box of goodies at your fingertips! Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROOHospitality and enjoy bonuses for every new recruit. Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years. Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.