Customer Service Administrator / Customer Service Representative Location: Brenntag UK Ltd, Westinghouse Road, Manchester M17 1QB Hours: Monday to Friday, 8:30am – 5:00pm Contract: Full Time About the Role Acting as the first point of contact within an assigned territory, this role is responsible for delivering high levels of customer service through efficient order processing, effective query resolution, and coordinated complaint and returns management. The position plays a key role in ensuring a positive customer experience while supporting internal processes and continuous improvement. Key Responsibilities Act as the first point of contact for customer service enquiries within the assigned territory. Process customer orders and re-orders accurately and in line with quality standards and performance targets. Coordinate customer complaints and returns management, working with internal and external stakeholders to ensure timely resolution. Respond to customer enquiries relating to orders, deliveries, and order management. Complete all relevant reporting, administration, and system updates accurately and on time. Identify, evaluate, and contribute to continuous process improvement opportunities to enhance customer service efficiency and quality. Experience & Skills Previous experience working in a fast-paced customer service, order processing, or administrative environment. Strong attention to detail and ability to manage multiple tasks simultaneously. Confident communicator with a customer-focused approach. Well organised with good problem-solving skills. Comfortable using internal systems and Microsoft Office applications. Proactive and able to work both independently and as part of a team. Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. Brenntag TA Team