One Stop • Coundon Coventry • Apply by 13-Jul-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing great natural service.
* Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
* Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
* Applying the training received to ensure all work is done safely.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about store performance and understanding your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Ensuring accurate clocking in and out at the start and end of shifts.
* Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
* Following the think 25 policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Possibly running the shift in the absence of Shift Leader and Store Manager.
* Following all training to ensure safety and legal compliance.
* If the store has a Post Office Local, duties will include managing the post office operations and passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements. Discuss your needs during the application process, whether you're starting your career, caring responsibilities, nearing retirement, or other life changes.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including Post Office, PayPoint, lottery, vending, and more.
Part of Tesco since 2003, we are committed to inclusivity and accessibility. For support details, please click here.
Please Note
Applicants must have passed the school leaver’s age. Find the age for your country here.
Benefits
* 10% Discount in One Stop
* 10% Discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
* 20% Discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile and exclusive deals
* Discounted insurance, health checks, and other retail discounts
* Colleague Deals and Discounts with various retailers
* Save as you earn scheme
* WeCare support services including mental health and GP access
* Annual leave, retirement savings, life assurance, and optional benefits
#J-18808-Ljbffr