Title: Motor Claims MI Lead
Location: Remote
Industry: Insurance / Legal
Salary: Up to £60,000 DOE
We are seeking a Motor Claims MI Analyst Lead to join a growing and fast-paced claims operation. Sitting at the centre of the team, you will play a key role in improving efficiency, strengthening client service and supporting data-driven decision-making.
If you enjoy working closely with senior management, enhancing operational performance and producing high-quality MI and reporting, this role offers an excellent opportunity to make a meaningful impact.
Key Responsibilities:
* Act as the liaison between claims handlers and management teams, ensuring smooth communication and workflow
* Drive efficiency across the claims function by coordinating incoming and active claims
* Support client relationships, prepare for service reviews and help maintain a high standard of service delivery
* Produce claims statistics, performance MI and reports for both internal use and clients
* Maintain data accuracy, document procedures and contribute to continuous process improvements
* Ensure compliance with SLAs, KPIs and internal office protocols
* Assist in authorising claim payments in accordance with agreed processes
* Provide general administrative support to the team as required
* Work closely with Claims Managers to support service delivery, MI reporting and data insights
Candidate Requirements:
* Experience in motor claims handling within a legal, insurance or claims management environment
* Strong analytical and organisational skills with excellent attention to detail
* Confident working with claims data, reporting and MI
* Proactive, pragmatic and able to work effectively with stakeholders at all levels.