5-6 Month contract with a local Authority
Job Purpose
* To manage and coordinate responsive and planned repair services across housing stock, ensuring all works are carried out efficiently, cost-effectively, and to a high standard. The Repairs Officer acts as the first point of contact for tenants reporting maintenance issues, assesses repair needs, raises work orders, and monitors contractor performance. The role is essential in maintaining property standards, ensuring tenant safety and satisfaction, and supporting compliance with housing regulations and service level agreements.
Key Duties/Accountabilities
* Log, assess, and prioritise repair requests from tenants or residents.
* Raise and issue work orders to contractors or in-house teams.
* Monitor progress of repairs to ensure timely and satisfactory completion.
* Act as the main point of contact for tenants regarding repair issues.
* Provide updates, manage expectations, and ensure clear communication throughout the repair process.
* Handle complaints or escalations related to repair services.
* Maintain accurate records of all repair requests, actions taken, and outcomes.
* Ensure compliance with housing regulations, health and safety legislation, and internal policies.
* Support audits and reporting requirements.
Essential Experience Required
* Experience of working in a Local Authority or Housing Association environment.
Additional information to note
* This role is 37 working hours per week.
* Basic DBS is required for this role.
The role closes on 04/06/25