Overview
This is an exciting opportunity for a motivated and customer service focussed individual to provide front line support services for School Admissions and School Organisation, ensuring the accurate and timely allocation of school places and presentation at statutory admission appeals hearings in line with School Admissions and Appeal Codes. They will also ensure that the data systems in place are effective, accurate and efficiently managed.
Responsibilities
* Provide front line support services for School Admissions and School Organisation.
* Ensure accurate and timely allocation of school places and presentation at statutory admission appeals hearings in line with School Admissions and Appeal Codes.
* Ensure data systems are effective, accurate and efficiently managed.
Qualifications and Experience
* Experience of working in an administrative and customer focussed environment
* Use and development of IT systems and processes
* Experience of maintaining databases
* Experience of dealing with external customers and handling difficult situations
* Experience of analysing data to establish trends and predictions
* Ability to demonstrate strong customer focus including the ability to handle potentially difficult situations in a sensitive manner and to communicate effectively with members of the public
* Evidence of an understanding of administrative law and procedural fairness in appeals
Disability Confident
* Proud member of the Disability Confident employer scheme
* Disability Confident
* About Disability Confident
o A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
o In certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
o For more details please go to .
Team, Location and Purpose
This post is located within the School Access and Organisation Team supporting parental enquiries, processing applications for admissions to schools and providing representation at school admission appeals hearings together with support for school place planning and organisation.
Values
* Ambitious - Forward thinking, embracing new ways of working and investing in our future.
* Open - Open to different ideas and being accountable for the decisions we take.
* Together - Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services.
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