Details Reference number 351433 Salary £6,441 FTE £22,699: Actual salary £6,441 paid pro rata A Civil Service Pension with an average employer contribution of 27% GBP Job grade Other International Passenger Survey Interviewer Contract type Permanent Business area ONS - Surveys and Data Collection Type of role Social Survey Interviewer Working pattern Part-time Number of jobs available 1 Contents Location About the job Benefits Things you need to know Apply and further information Location Holyhead About the job Job summary Are you interested in a role based in the UKs busiest Air and Sea ports? Are you friendly, outgoing and do you enjoy meeting and talking to people from all over the world? If the answer is yes, come and join our team. The Office for National Statistics (ONS) is the UKs largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution, and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime, and migration. The data you will collect impacts government policy. The International Passenger Survey is the largest, most authoritative survey of its kind in the UK. It has been providing data to a variety of organisations and government departments for over 60 years. Our clients include; Visit Britain, Balance of Payments, HM Revenue and Customs, Health Analysis and Pandemic Insights. Visit Britain use our data to identify and monitor UK inbound tourism to help build a detailed understanding of global target markets and broader travel trends. No personal data is collected or stored. Our data enables Visit Britain to provide information & advice to Government and the tourism industry and monitor perceptions of Britain amongst visitors and potential visitors. Balance of Payments use the IPS data to record foreign resident spend in the UK and compare with UK resident spend abroad. You will be based at the Port of Holyhead and this will be considered your normal place of work. IPS shifts are allocated on a 6 weekly basis with a mixture of AM & PM weekday and weekend shifts. Depending on your site, shifts lengths vary from 4 8 hours. As an IPS Interviewer, you will work as part of a small team honing your interpersonal skills to persuade international arriving and departing passengers to participate in the survey. Some people take more persuading than others to take part, therefore you will need an adaptable interviewing style. The information you gather is entered into a tablet during the interview. You will be employed on a permanent contract for 546 hours per annum. This broadly equates to 10.5 hours per week. More information on annualised contracts and how they work can be found in the candidate pack. Flexibility in when you can work is a requirement of our business. Therefore, if you have any regular set commitments on any day of the week, this will preclude you from applying. Person specification Key Responsibilities include: Work independently or as a part of a small team to undertake interviews with the travelling public, demonstrating high standards of data collection and meeting your KPIs. Gathering data at the beginning of the passenger journey, follow guidelines and instruction dependent upon how passengers are processed at the data collection point. Be responsible for self, ensuring site operating procedures and health and safety procedures are adhered to at all times. Be punctual, ensuring shift start times are met. Remain on station until the end of shift. Build effective relationships with airport/port staff to enable co-operation necessary for effective data collection. Determine the most efficient way of working to ensure data collection to meet set KPIs from pre- allocated flight lists. Collect and transmit high quality data within agreed timeframe and following agreed protocols. Be proficient in the digital technology and corporate systems required for your role. Take responsibility for your breaks, ensuring data collection is not compromised. Complete the administrative tasks required for your role as detailed. Buddy new interviewers as required, helping them settle into the environment and reach required standards. Working in partnership with your Site Manager, identify areas for your continued learning, self development and progression. Support all Site Managers, highlighting areas for improvement and engage in activities that will enhance the IPS operation data collection. Provide constructive feedback to your managers to help the operation and structure perform more efficiently. Skills and Experience Essential Criteria Good interpersonal skills and enjoy working with people. Be able to follow instructions recording accurate information. To be self-disciplined and self-motivated. Proficient in the use of tablets and smartphone as these will be used within your work. Licences A vehicle and a full, valid UK driving licence (inclusive of the rights of EU Nationals). Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Working Together Benefits Alongside your salary of £6,441, Office for National Statistics contributes £1,739 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our 5400 valued colleagues across the business. Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that the benefits pack attached (bottom of page) will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. Applicants may utilise AI resources in their submissions; ensuring all information provided is factually accurate, truthful, and original, avoiding any form of plagiarism to maintain the authenticity and credibility of the application process. Assessment at application stage will be based on our job history and personal statement. Your personal statement should be no longer than 500 words. You should use this space to provide evidence for each essential criteria within the person specification. As the criteria are scored, we would recommend that you give clear examples for each including the impact of your actions. Success Profiles Behaviour examples are not required at this stage. In cases where there is a high number of applications the sift pass mark may be adjusted and candidates will be invited to interview in merit order, i.e. those scoring the highest. Feedback will only be provided if you attend an interview. Should you be invited to interview, you will be assessed using various assessment techniques aligned to the new Civil Service Success Profiles, where you'll be assessed against all the behaviours outlined in the advert. A presentation or test may be required as part of the interview process. Further information will be provided to successful candidates prior to interview if necessary. Interviews will be conducted by Video Conference. A reserve list may be held for a period up to 12 months from which further appointments may be made. The Sift will be conducted from 9th May 2024. Interviews will be conducted from 20th May 2024. Dates subject to change. For the full terms and conditions of the post, please see attachment. If you need help with any part of the application process or completing your CV or personal statement please contact our Recruitment Team at field.recruitmentons.go.uk, one of the team will be happy to help you. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service