We’re looking for a Systems Improvement Specialist to join a Legal Operations team on a 12-month fixed-term contract. Based in their Nottingham office (hybrid working), this role is a fantastic opportunity to make a real impact by enhancing and championing our firmwide matter management system.
You’ll be a key member of our data improvement group, helping drive system enhancements, supporting user acceptance testing, and acting as a system champion across the business.What you’ll be doing:•Implementing system changes and improvements to boost performance and user experience. •Supporting UAT and ensuring new features are fully functional before deployment. •Acting as a go-to expert for system queries and training needs. •Assisting with process documentation and training materials. •Managing restricted access permissions in line with security protocols. •Reporting on system engagement and making recommendations for improvements.What we’re looking for: •Proven experience with legal case/matter management systems or similar. •Strong data quality and analysis skills. •Experience in system testing is highly beneficial though candidates who may have been a Legal PA or Paralegal or Billing Assistant within a law firm will be considered. •Excellent communication and stakeholder management skills. •Strong organisational skills and the ability to manage multiple projects. •A proactive, resilient team player who can confidently advise on best practice.