Self Pay Sales Advisor | Self Pay Team | Juniper House - Brentwood | Competitve salary plus excellent benefits | FTC 12 Months - Full Time
Spire Healthcare's East London and Essex hub are looking to appoint a Self Pay Sales Advisor to join their established Self Pay team on a 12 month FTC. The primary responsibility is to communicate effectively, positively and professionally with self-funding customers in order to facilitate their conversion from enquiry to a clinical consultation, test or procedure with Spire Healthcare.
Duties and responsibilities
Effective, professional handling of self-pay enquiries (capturing enquirers details, booking appointments, resolving queries, giving information on procedures, providing advice and practical help) from phone calls, emails, and face to face meetings with prospective self-pay patients
Focus on conversion and tracking of self-pay patient enquiries to outpatient appointments or procedures
Ensure the accurate and timely pricing of procedures to provide to patients ensuring excellent customer service and opportunity for conversion
Be the point of contact for all self-pay queries across all departments internally and for our external customers
Undertake all work in accordance with company and hospital policies and procedures
Use the CRM and SAP system fully and correctly to keep record of all enquiries and interactions to robustly manage and convert enquiry leads
Who we're looking for
Experience in a sales or customer service role, handling a large number of customer enquiries
Numeracy with the ability to calculate procedure prices
Excellent telephone manner
Ability to multitask and prioritise work load
An understanding of the Private Healthcare sector would be desirable but not essential
Working Hours: Full time 37.5 hours over 5 days, Monday to Friday including occasional Saturdays.
Please ensure you are able to commit to the above before submitting an application.
Contract Type: 12 month FTC, Full time
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
35 days annual leave inclusive of bank holidays
Employer and employee contributory pension with flexible retirement options
'Spire for you' reward platform - discount and cashback for over 1000 retailers
Free Bupa wellness screening
Private medical insurance
Life assurance
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference; it is their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications