Job Description
:
The Infected Blood Compensation Authority is a trauma-informed organisation. In this crucial customer service and administrative role, you will be the first point of contact for our community, providing vital support to members of the public who wish to register their intent to claim compensation. You'll guide people through the online registration process and ensure their records remain accurate, all while fostering an environment of trust and understanding.
This position isn't just about customer service; it's about listening, supporting, and showing compassion to people who have endured decades of pain and frustration. You'll be supporting them by creating a safe and welcoming space, actively listening to their concerns, and responding with empathy. We are committed to ensuring the wellbeing and safeguarding of both our claimants and our team members. You'll need to balance professionalism with humanity, ensuring claimants feel heard, respected, and supported throughout their journey, while also keeping processes accurate and efficient. Your role will be instrumental in demonstrating our commitment to a trauma-informed approach, where every interaction is handled with sensitivity and care
Your well-being is also important and feeling supported at work. You will have access to an on-site well-being room, floor walkers, supportive co-workers, our very own Marjorie Club and Mental Health First Aiders.
Essential Skills & Qualities:
1. Experience of working in a fast-paced customer service environment (working with vulnerable clients preferred);
2. A high standard of written and verbal communication skills
3. Empathy, patience and resilience when dealing with emotionally charged conversations
4. Ability to work under pressure
5. Excellent organisational skills
6. Good IT skills
7. Ability to pass basic DBS check
8. Full right to work
Full training will be provided, though you must be IT literate.
So, if you are looking for a glimpse into the world of the Public Sector, then this could be the opportunity for you.