Join our dynamic and rapidly expanding Services organisation at monday.com, where we empower top enterprises and strategic accounts to revolutionise their core operations and processes. We specialise in high‑value, complex implementations that enable our clients to manage their work seamlessly on monday.com.
Please note this role requires attending our London office 3 days a week*
About The Role
We are seeking a proactive and experienced Senior Implementation Consultant to lead complex projects for our enterprise and strategic clients. In this role, you will be the driving force behind the full implementation cycle, from design and scoping to build, rollout, and change management. You will be an expert in monday.com’s suite of products, ensuring our clients achieve maximum value and success.
* Workflow Discovery: Collaborate with clients to integrate their most critical workflows into monday.com, by defining their goals, workflows, and technical needs through structured discovery sessions.
* Platform implementation and training: Build, own, and execute on client workflows, leveraging implementation strategies and processes.
* Client Ownership: Take full ownership of new accounts, managing their onboarding and implementation journey to ensure a seamless transition to monday.com.
* Relationship Building: Cultivate strong, strategic relationships with clients to gain a deep understanding of their business needs and challenges, ensuring their long‑term success with our platform.
* Project Management: Act as a project manager, meticulously planning and executing implementation timelines to meet client expectations.
* Primary Liaison: Serve as the main point of contact throughout the service period, bridging communication between clients and the broader monday.com team.
* Service Flexibility: Adapt to various service offerings, including Professional Services, Onboarding, and Managed Services, tailored to the client’s package.
Your Experience & Skills
* Experience: 7+ years in implementation roles, with a proven track record of managing complex projects for enterprise clients.
* Client Engagement: Exceptional customer‑facing and presentation skills, with the ability to establish trust and credibility with senior stakeholders.
* Communication: Outstanding written and verbal communication skills, with a positive attitude, empathy, and high energy.
* Education: BA or BS degree in a relevant field.
* Adaptability: Ability to thrive in a high‑volume, fast‑paced environment, demonstrating flexibility and resilience.
Fields marked with * are mandatory.
First name *
Last name *
Email *
Resume Attach Resume
Do you require Visa Sponsorship to work in the UK
Yes
No
Are you able to work in our London office 3 days a week
We believe in equal opportunity.
monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.
All requests for accommodation are treated confidentially, as practical and permitted by law.
Meet the Services team
We enable our customers to achieve their business goal, by transforming the way their organisations work. With expert guidance, deep partnerships, and a commitment to excellence, we act as a trusted advisor, delivering value and success through monday.com‑based solutions.
#J-18808-Ljbffr