Bank Call Handler
Parade Enterprise Centre, Blacon
£13.76 per hour
Hours as and when required
Empower others to thrive
We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Bank Call Handler to our vibrant call centre team at Parade Enterprise Centre, Blacon.
You’ll be part of a compassionate, community-focused team supporting people remotely, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.
As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.
Your role
1. Handle calls promptly and professionally, offering reassurance and support
2. Respond to emergency calls calmly and with care
3. Keep accurate records and organised systems
4. Help maintain high service standards
Your skills
5. Experience in a customer service or contact centre environment
6. Ability to stay calm and focused under pressure
7. Strong administration skills, including managing customer queries and complaints
8. Confident communicator with people at all levels
Your rewards
You deserve more than the basics. We’ve created a package to help you thrive:
9. A variety of online discounts and rewards from major retailers
10. Health and well-being plans
11. A wide range of learning and development opportunities
Some rewards are subject to a qualifying period or other criteria – visit our website for more information.
Ready to #BeYourBest? Apply today and start an inspiring career with Sanctuary Supported Living. Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at or follow us on socials.
Before you apply
12. We can only accept applications from individuals with the right to work in the UK.
13. All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
14. Internal candidates should apply via their internal careers account.
15. We may close this advert early, so please apply as soon as possible.
Job ref: 224371
Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.