Are you passionate about making a real difference in communities? Do you thrive in a role where every day is different, and where your actions help people feel safe, supported, and proud of where they live? Sunderland City Council’s Community Safety Team plays a central role in delivering our bold vision for safer, stronger, and more resilient neighbourhoods.
About the Role
As a Community Safety Officer, you’ll work at the heart of Sunderland’s neighbourhoods to support our vision for safer, stronger, and more resilient communities. This is a highly visible and rewarding role that blends proactive engagement with robust enforcement, making a real difference to the quality of life for our residents.
Responsibilities
* Conduct targeted, high-visibility patrols to deter and respond to issues affecting community safety
* Investigate complaints relating to anti-social behaviour, environmental crime, and public protection, gathering and securing evidence in line with legal requirements
* Use a wide range of enforcement tools, including the issuing of Fixed Penalty Notices (FPNs), Community Protection Notices (CPNs), and other formal actions to address persistent issues
* Work closely with partner agencies such as Northumbria Police, alongside residents, elected members, and local businesses, to address complex and persistent community concerns
* Deliver education and prevention initiatives aimed at reducing anti-social behaviour and promoting responsible behaviours
* Support community resilience by encouraging local involvement, improving public confidence, and contributing to long-term problem-solving efforts. This role combines frontline presence with professional casework, requiring excellent judgment, confidence, and a firm yet fair approach to enforcement and public engagement.
What We’re Looking For
* Confident, community-minded individuals with experience in enforcement, compliance, or public protection (or a related field)
* Knowledge of relevant legislation, including anti-social behaviour legislation, the Environmental Protection Act 1990, and the Police and Criminal Evidence Act 1984 (PACE)
* Strong interpersonal and conflict resolution skills
* The ability to remain calm and professional in challenging situations
* A full UK driving licence (if applicable)
* A Level 4 qualification in a related field is desirable, where equivalent relevant experience will also be considered
* A Disclosure and Barring Service (DBS) check will be required prior to appointment
Benefits
* Automatic enrolment into the Local Government Pension Scheme (LGPS), offering secure and flexible retirement benefits
* 26 days annual leave (31 after 5 years’ continuous service), plus bank holidays, with the option to purchase additional leave through the Council’s flexible benefits scheme
* Ongoing training, professional development, and career progression opportunities
* A supportive, collaborative, and inclusive working environment where your contribution makes a difference
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