Join Our Client as a 3rd Line Engineer in Milton Keynes! Are you a skilled IT professional with a passion for problem-solving and a knack for delivering top-notch technical support? We are seeking a talented and motivated Senior IT Engineer to join our company. Position: 3rd Line Technical Support Engineer Location: Milton Keynes Type: Permanent Salary: £35,000 - £40,000 About Our Client: Our client is a leading MSP dedicated to providing exceptional IT services and support to a diverse range of clients. Their mission is to empower businesses by ensuring their IT infrastructure and systems runs smoothly and efficiently. They are looking for a dynamic individual to join the team and help them maintain their high standards of service in their own Internal IT function. Key Responsibilities: Provide 3rd Line Technical Support, act as an escalation point for 1st and 2nd Line Teams Assist with the implementation and maintenance of IT systems. Liaise with 1st line and 2nd Line support and other team members to ensure timely resolution of issues. Act as a key member of the team in planning, delivering, and leading on IT Projects. What We're Looking For: Proven experience in a 2nd/3rd line support role Strong knowledge of Windows and Mac operating systems. Experience with networking technologies (LAN, WAN, VPN, firewalls). Cyber Essentials Plus exposure Proficiency in Active Directory, Office 365, and Exchange. Experience in supporting 1st and 2nd Line teams / acting as an escalation point Excellent problem-solving skills and attention to detail. Strong communication skills and the ability to work well under pressure. Relevant IT certifications (e.g., CompTIA Network, Microsoft Certified: Azure Administrator) are a plus. Why Join Us? Competitive salary and benefits package. Opportunity for professional growth and development. A collaborative and supportive team environment. Access to cutting-edge technology and tools. If you are a dedicated IT professional looking to take the next step in your career, we want to hear from you! Apply today and become part of a team that values excellence, innovation, and customer satisfaction. To Apply If this role is of interest, please send your CV across to Join us and be a key player in driving our success and the success of our clients! Make your mark in the IT industry with us. Apply now and start your journey with a company that values your expertise and dedication.