Are you passionate about making a meaningful impact on individuals' lives? Are you dedicated to providing exceptional care and support within a dynamic and compassionate environment? We're seeking a committed Residential Service Officer to join our team and contribute to our mission of empowering individuals to lead fulfilling lives. At Augusta House, we believe in empowering the individuals we support, giving them the freedom and control they deserve over their own lives. If you're dedicated to providing exceptional care and support within a dynamic and compassionate environment and are committed to empowering individuals to lead fulfilling lives, we invite you to contribute your skills and compassion to our team. About the role As a Residential Service Officer, you'll play a pivotal role in our commitment to providing comprehensive care and support. Your responsibilities will include facilitating the delivery of assessed care and support, ensuring that dignity and self-esteem are upheld throughout. You'll actively engage individuals in decision-making processes, nurturing their autonomy and empowerment. Managing challenging behaviours will be a part of your role, creating a nurturing environment that supports individual growth. Encouraging participation in social activities and community engagement will be pivotal in promoting holistic well-being. Additionally, your contribution to care and service planning, attendance at meetings, and valuable insights during care reviews will be integral. Upholding confidentiality is paramount, recognising and honouring the vulnerability of individuals under your care. This position offers the chance to positively impact vulnerable adults within the community. You'll have the opportunity to apply your intuition and expertise in effectively supporting people, guiding them towards achieving independence. Essential attributes for this role include a solution-oriented mind-set, a commitment to fostering health and independence, and possessing an empathetic nature. About you You're someone with a genuine commitment to providing exceptional care, fostering independence, and promoting well-being among vulnerable adults. Your empathetic nature and solution-focused approach enable you to navigate complex situations with ease, ensuring individuals receive tailored support. Your NVQ Level 3 in Care, coupled with experience working with individuals with learning disabilities, showcases your dedication to this field. You're proactive and open to growth, willing to pursue further training to expand your skill set and contribute effectively to our team. About us Our team members deserve professional fulfilment and a healthy work-life balance. We prioritise creating optimal conditions and offering comprehensive training to equip you with the capabilities needed to deliver exceptional support, making a tangible difference in our community members' lives. We foster a secure and encouraging work environment, providing consistent supervision, mentorship, and a competitive benefits package. Why Augusta House? Meaningful Impact: As a Residential Service Officer at Augusta House, you will play a pivotal role in enhancing the lives of individuals with learning disabilities. Your dedication will directly contribute to their independence and overall well-being. Empowerment: We prioritise giving the people we support as much control over their lives as possible. Your role will involve fostering independence, encouraging personal choices, and ensuring a safe, supportive environment where individuals can thrive. Rewarding Work: Experience the satisfaction of knowing you're making a real difference. Every day, you'll have the opportunity to create positive change and inspire those you support. Ready to be part of an extraordinary team? We strive to be the employer of choice, attracting and retaining exceptional individuals who share our passion for serving Blaenau Gwent's diverse communities. If you are ready to embark on a rewarding journey, fostering independence and enriching the lives of others, Augusta House is the place for you. Join us in creating a nurturing environment where everyone can thrive. Apply now and be a vital part of our mission to empower and support individuals with learning disabilities. This position requires a Professional Registration, please refer to the Person Specification for further details. This post is exempt from the Rehabilitation of Offenders Act 1974. A comprehensive pre-employment screening process will be undertaken which will include an Enhanced Disclosure with Child and Adult Barred List. Access to a vehicle for work purposes is a requirement of the role. For information on the re-employment and re-engagement of former employees please refer to the Council’s Pay Policy. About us At Blaenau Gwent, we are passionate about the work we do and the impact we have. We empower our staff to make meaningful changes and take action to enhance our services. Want to ask us a question? For further information or if you would like to have an informal discussion, please contact Dafydd Flay Dafydd.flay@blaenau-gwent.gov.uk Closing Date: 9th April 2026 At 12:00 midnight Interview Date: 16th April 2026 Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .