About Us:-
Net2Source Inc. is one of the fastest growing diversity certified global workforce solutions companies with an unprecedented YoY growth of over 100% for last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia and Middle East.
About the Role:
Job:- AWS Connect Architect
Location :- London, UK
Job Type:- FTE 12 Months
Hybrid:- Weekly 2 days in office.
Job Summary
We are looking for an experienced professional with strong hands-on expertise in designing, implementing, and deploying Amazon Connect-based contact center solutions on AWS. The role involves building scalable, secure, and automated contact center architectures integrated with enterprise systems and CRM platforms.
Key Responsibilities
* Design and implement Amazon Connect architecture and end-to-end contact center solutions
* Develop and manage contact center workflows including IVR design and call routing strategies
* Integrate AWS services such as Lambda, API Gateway, IAM, and CloudWatch to build scalable solutions
* Work on CRM integrations with platforms like Salesforce and ServiceNow
* Implement telecom-based solutions using SIP, VoIP, and PSTN technologies
* Build automation solutions using Infrastructure as Code (Terraform and CloudFormation)
* Support CI/CD pipelines and deployment automation for cloud-based applications
* Collaborate with stakeholders to gather requirements and deliver technical solutions
* Ensure best practices in software engineering, solution architecture, and system design
Mandatory Skills
* Strong hands-on experience with AWS Infrastructure (IaaS)
* Expertise in CI/CD architecture and DevOps practices
* ServiceNow ITSM implementation experience
* Strong understanding of SOA and Microservices-based architecture
* Experience in software engineering and solution design architecture
* Hands-on experience with Amazon Connect and AWS Contact Center solutions
* Knowledge of AWS services: Lambda, API Gateway, IAM, CloudWatch
Good to Have Skills
* Salesforce Marketing Cloud / Campaign Operations experience
* ServiceNow ITOM, Event Management, and Functional Testing
* Advanced ServiceNow module knowledge (ITSM and other modules)
* Hands-on experience with Terraform and CloudFormation
* Experience in CRM integrations and enterprise contact center ecosystems
Soft Skills
* Strong problem-solving and analytical skills
* Excellent stakeholder communication and collaboration abilities
* Ability to work in a fast-paced, enterprise-scale environment
Skills
Mandatory Skills : AWS Iaas, CI/CD Architecture, ServiceNow ITSM, SOA and Microservices Based Architecture, Software Engineering and Design Architecture
Good to Have Skills : Salesforce Marketing Cloud Campaign Operations, ServiceNow(ITOM ITSM and other) Functional Testing, ServiceNow-Event Management, Terraform