Introduction IBM’s Industry Consultants are essential to our clients as they work to reinvent themselves for the future. Join our highly visible and highly skilled team of global consultants as we strive to accelerate sales, deliver client engagements, and build IBM’s market eminence. If you are a forward-thinker and a curious intellectual, we welcome you to apply for your next exciting career challenge! Your Role and Responsibilities You will be the worldwide technical Community of Practice (CoP) Leader providing CSMs with a forum to collaborate, interact and share experiences with other CSMs to keep up to date with everything happening with the offerings, products, use cases and playbooks in a given focus area. The following information is for the CSMs in the geographies who you will be leading, but also apply to your role as well to be able to lead the practice. CSMS help customers achieve their business outcomes through architecture design, deployment, usage, and growth of the IBM Software offerings. In addition to the people and commercial skills often associated with this position, an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities – from initial architecture to implementation and deployment. A person who can quickly grasp our client’s challenging technology issues and communicate them back in an easy-to-understand way. With deep roots in a hands-on technological background, and through a variety of communication channels, CSMs are expected to showcase IBM’s solutions whilst clearly articulating our technology compatibilities with a client’s stack via use-case identification, solution architecture design, and MVP builds. Using technical expertise and consultative style, CSM Architects quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, they guide IT executives through the changes needed to realize the full value of expanding their adoption of IBM’s products. We’re passionate about success. If this role is right for you, then your achievements mean your career is flourishing and our clients are thriving. To help ensure this win-win outcome, a “day-in-the-life” of this role may include, but not limited to leading the practice to allow CSMs in… Understanding clients’ main challenges, and becoming a trusted technical expert for their migration, deployment, and adoption of Apptio/FinOps offerings. Facilitating use case exploration and business framing workshops and creating client value realization models. Leading technical conversations that persuade clients to act based on requirements and value provided by IBM’s solutions. Creating post-deployment customer success plans, that continually increase post-launch active user adoption of IBM’s products. Required Technical and Professional Expertise A previous background of hands-on practical application with Apption or FinOps software. Solid experience of using agile best practices to successfully deliver in a way that both nimble and fast. Demonstrable success of communication and personal relationship development at all levels – from engineers to CIOs – with experience of navigating challenging debate to reach healthy resolutions. Can demonstrate a natural bias towards self-motivation and initiative in addition to navigating data and people to find answers and present solutions. Preferred Technical And Professional Expertise Experience working with Apptio or with FinOps software. Experience leading a worldwide technical team. Experience working in Tech Sales or Engineering for FinOps solutions About Business Unit IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business. This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date. Your Life @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? About IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. Location Statement When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. 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