Summary
We are seeking a motivated and personable Sales & Lettings Negotiator to join our team. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to thrive in a fast-paced environment.
Wage
£14,722.50 a year
Opportunity to earn commission in addition to their basic pay. Progression and additional earnings depend on the individual’s performance, commitment, and the effort they put into their development.
Training course
Business administrator (level 3)
Hours
Monday – Friday 9.30am - 5.30am and Saturdays 10am – 2pm on a rota basis. For each Saturday worked you will receive time off in lieu.
37 hours 30 minutes a week
Start date
Monday 9 March 2026
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Greeting applicants and providing a welcoming first impression.
* Booking, confirming, and conducting property viewings.
* Providing feedback to vendors/landlords in a timely and professional manner.
* Advising applicants and vendors/landlords on local market trends and property values.
* Meeting and exceeding weekly personal and company targets.
* Delivering excellent customer service to all clients.
* Building and maintaining strong rapport with clients to foster long-term relationships.
* Managing diaries and scheduling appointments effectively.
* Arranging property valuations and coordinating with relevant parties.
* Updating property particulars and ensuring all listings are accurate and up to date.
* Demonstrating good time management skills to prioritise tasks and meet deadlines.
* Maintaining a confident and professional telephone manner.
* Working efficiently in a fast-paced and busy environment.
Where you'll work
25 OSBORNE ROAD
NEWCASTLE UPON TYNE
NE2 2AH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ZENITH TRAINING LIMITED
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
* You will be studying a Level 3 Business Administrator Apprenticeship Standard over an 18-month period.
* This is a fully work-based programme - you will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider.
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Team working
* Initiative
* Patience