Location: Hybrid working - offices located, Liverpool, West Lancs, Stoke, London
Company: Halcyon IT Services
Join Halcyon IT Services on Our Journey to Deliver Excellence in Technology Solutions
The Opportunity:
Halcyon IT Services is looking for an experienced and proactive Senior IT Infrastructure Engineer to become a key part of our technical operations team. Based across our offices located in Liverpool, Ormskirk, Stoke and London, this is a vital role for someone who is passionate about enterprise IT, thrives in dynamic environments, and is looking to contribute to both day-to-day support and long-term infrastructure projects.
You’ll be responsible for ensuring the stability, security, and performance of our internal systems and client-facing services, helping us continue to deliver best-in-class solutions to our diverse customer base.
Who We Are
At Halcyon IT Services, we provide tailored IT infrastructure, support, and consultancy to a wide range of industries including healthcare, education, finance, and SMEs. Our mission is to empower our clients with secure, scalable, and innovative IT environments that enable growth and resilience in an increasingly digital world.
We\'re growing — and we\'re looking for the right talent to grow with us.
The Role
As a Senior Infrastructure Engineer, your responsibilities will include:
* Providing 2nd and 3rd line technical support across multiple platforms
* Acting as an escalation point for internal team members and mentoring junior engineers
* Proactive monitoring and resolution of incidents and performance issues
* Planning and performing system upgrades and maintenance with minimal disruption
* Ensuring security and privacy best practices are followed across all systems
* Maintaining reliable backup and recovery procedures
* Liaising with third-party vendors and service providers
* Documenting processes, changes, and incidents with clarity and accuracy
* Supporting occasional out-of-hours work for critical updates and incidents
Your Technical Background
We’re looking for someone with broad infrastructure experience. Familiarity with the following technologies is desirable:
* Operating Systems: Windows 10/11, macOS
* Server OS: Windows Server 2016/2019/2022
* Storage: NetApp, Qnap, Synology
* Backup & Recovery: Veeam Backup & Replication
* Telephony & Collaboration: Microsoft Teams, Webex, VOIP
What We’re Looking For
You’ll need a mix of strong technical knowledge and excellent interpersonal skills to succeed in this role.
* Proven experience in a senior infrastructure or 2nd/3rd line support role
* Experience working across multiple client environments or office locations
* Excellent troubleshooting and problem-solving skills
* High attention to detail and ability to document effectively
* Strong time management and self-discipline
* Passionate about staying up to date with new technology
* Clear written and verbal communication skills
* Full UK Driving Licence required
Our Commitment to Equality
Halcyon IT Services is committed to building an inclusive and diverse workplace. We welcome applications from all individuals regardless of race, gender, age, religion, sexual orientation, disability, or background. Recruitment and progression are based solely on merit, ability, and business needs.
Important Information for Applicants
You must be legally entitled to work in the UK and currently reside in the UK to be considered for this role.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
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