Job Description
Retention Manager
Toyota Newbridge
Salary up to £35,000. OTE up to £50,000. Company Car.
Colleague Benefits
* Enjoy your birthday off on us every year!
* Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
* Industry leading training and development opportunities.
* Generous Holiday Allowance Your free time matters to us! We give all our employees up to 40 days annual leave each year.
* Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
* YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
* Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
* Up to 5 study days off per annum, plus time off for any exams.
Role Overview
Relationship Building: Build strong relationships with customers and Sales Executives through clear, effective communication.
Customer Analysis: Analyse customer behaviours to support retention strategies with actionable insights.
Feedback Interpretation: Gather and interpret customer feedback to inform retention strategies and produce detailed behaviour reports.
Retention Strategy Development: Develop and adapt customer-centered retention strategies based on feedback and trends.
Sales Collaboration & Negotiation: Collaborate with the Sales team to present tailored retention solutions and negotiate contract renewals.