Are you passionate about making a positive difference to Sheffield?
Join our Programme Management Office and support Sheffield City Council’s Capital Delivery Service with the development, governance and delivery of projects to improve the built environment.
Service Support Officer role
We are looking to appoint three Service Support Officers in response to increasing demand.
Duties common to all three roles include:
1. Supporting compliance with standards and protocols for the delivery of projects
2. Maintaining accurate records of project activity, collating project information and updating online databases
3. Arranging regular and ad hoc meetings and managing room bookings
4. Recording, saving and issuing meeting notes
5. Raising invoices
There are also specific duties for each of the three posts:
Post 1: Capital Delivery Service/Operational Boards
6. Project support for the Capital Delivery Service
7. Servicing operational Boards outside the Capital Delivery Service
Post 2: Transport Programme Service
8. Project support for the Transport Programme Service and the newly formed Transport Delivery Hub
Post 3: Finance, resourcing & new commissions in PMO
9. Assisting project monitoring officers with finance queries payment processes, tracking and maintaining financial records and databases.
10. Assisting in the commissioning process for new projects; project resourcing and fee tracking
11. Supporting in the provision of staff continuous professional development (CPD), maintaining the staff skills matrix and arranging CPD sessions
12. Collating and drafting service newsletters and communications
Applicants should demonstrate:
13. Good organisational skills - ability to manage competing demands and to prioritise and manage time effectively
14. Resilience and flexibility
15. Ability to develop good working relationships quickly
16. Substantial experience of the following Microsoft packages: Outlook, Word and Excel
Experience of working with PowerPoint, Visio and Power BI apps is desirable but not essential as training can be provided.
Previous experience of working in a project delivery environment is not essential.
Application Process
17. Initial Assessment: Based on our standard application form, assessing relevant skills, knowledge, and experience. CVs are not accepted
18. Interview: In person interview with a panel of Council officers
The Capital Delivery Service
Sheffield City Council runs an extensive capital programme worth over £200m a year, covering projects on new and existing sites across the city. Our Capital Delivery Service was created to deliver these projects to the highest standards.
We currently employ over 100 staff in a variety of management, technical, professional and support roles. We operate on a fully traded basis, charging fees to cover our costs.
The Capital Delivery Service includes:
19. Programme Management Office
20. Programme and Project Management
21. Procurement & Cost Management
22. Design Management – Architecture, Landscape Architecture, Mechanical and Electrical Engineering, Structural and Civil Engineering
23. Work Assurance and Project Safety
We manage a very diverse range of projects including:
24. New schools and school expansions
25. New leisure centres
26. Parks, highways, cycle path and foot path improvements
27. Flood alleviation
28. New Council housing and refurbishment
29. Refurbishment and compliance works to Council buildings
Training and Development
The Council runs a mandatory training programme in addition to which we offer many opportunities for training and development, including support with achieving professional qualifications
Working for us
Working for Sheffield City Council brings with it great opportunities and benefits including
30. flexible and family friendly working arrangements
31. one of the best pension schemes available in any sector
32. helping to shape the future of this vibrant city
Our key values are:
33. Together we get things done
34. People are at the heart of what we do
35. Openness and honesty are important to us
Informal Contacts:
Post 1: Heather Stewart, ,
Post 2: Danni O’Keefe,
Post 3: Ruth Harrison,
Join us and make a tangible impact on the future of Sheffield!
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.