Overview
Be Yourself – Be a Bold Team Player– Be Leonardo
As a Night Porter, you’ll be right in the heart of the hotel, supporting your Head of Department and helping keep things running smoothly. You’ll be part of a busy, vibrant team and focus on maximising guest satisfaction by delivering excellent guest care at all times. You’ll interact with guests at welcome and departure and contribute to shaping their experience by getting involved in the Kitchen to prepare room service orders.
Responsibilities
* Interact with guests at welcome and departure to support their experience.
* Get involved in the Kitchen to prepare room service orders when needed.
* Be responsible for the safety and security of the hotel and our guests, as part of the Night team.
* Carry out regular Fire Walks each night.
* Set out ambient breakfast items in the morning and ensure it looks presentable.
Ideal Night Porter / Qualifications
* Be yourself and contribute positively as part of the team.
* Support safety and security of the hotel and guests as part of the Night team.
* Detail-oriented and capable of presenting breakfast items attractively.
Benefits
* Special rates on Leonardo Hotel rooms across the UK & Europe.
* Company-wide recognition scheme with vouchers for high street shops.
* Meals on duty.
* Talent referral scheme with a bonus for recommending a colleague.
* Regular celebrations and staff events, including Thank You Week and Employee Awards.
* Access to Pension Scheme, Life Assurance and Wellbeing Support.
* Ongoing job-related training with clear paths for progression.
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