Role: Collections Account ManagerLocation: SevenoaksHours: Monday to Friday, rota between 8am-7pm Salary: £24,500pa - £27,050pa + Company BenefitsWe are currently recruiting for a Collections Account Manager for a fantastic financial services organisation. We are looking for an individual ideally with a background in Collections Credit Control or similar to join their expanding team. Key Responsibilities:- Deal with telephone and email queries from customers who are experiencing financial difficulties, finding suitable payment solutions for any missed payments- Collect card payments, or set up payment plans- Display compassion and understanding towards customers in vulnerable circumstances, ensuring that all vulnerable or potentially vulnerable customers are managed appropriately- Accurately record conversations and administrative actions within the relevant systems- Identify Expressions of Dissatisfaction and potential complaints, recording these accurately and passed to the relevant team- Review processes which could be automated or enhanced to improve the customer and businessexperience, sharing this with your team leader- Identify and raise any risks with your team leaderPerson Specification:- Strong interpersonal skills, able to establish working relationships at all levels- Excellent customer service skills- Comfortable identifying and raising issues- Appreciates the importance of attention to detail- Resilient, not derailed by a setback- Demonstrates a sense of urgency...