Job Description GUEST RELATIONS MANAGER Location: Scottish Highlands Salary: Competitive Benefits Position: Full-time, Permanent ABOUT THE VENUE: Set against the backdrop of dramatic Highland wilderness, this 5-star luxury hotel stands as one of Scotland's finest establishments. Housed in a magnificent Victorian hunting lodge and surrounded by 58 acres of pristine grounds, this property represents the pinnacle of Scottish hospitality, featuring a 3 AA Rosette restaurant, world-class whisky collection, and exceptional guest experiences. KEY RESPONSIBILITIES: • Oversee all aspects of guest relations and front of house operations • Lead, mentor, and develop the guest services team • Manage guest feedback and maintain exceptional service standards • Coordinate with all departments to ensure seamless guest experiences • Handle VIP guests and special requests • Create and implement guest experience initiatives • Maintain strong relationships with regular guests • Monitor and improve service quality standards WHAT WE'RE LOOKING FOR: • Proven experience in luxury hospitality, preferably in a similar role • Strong leadership and team management skills • Exceptional communication and interpersonal abilities • Ability to anticipate guest needs and exceed expectations • Problem-solving skills with a calm and professional demeanor • Experience in handling high-profile and VIP guests • Strong organizational and multitasking abilities • Passion for delivering exceptional service • Flexibility to work varying shifts including weekends and holidays ESSENTIAL QUALIFICATIONS: • Minimum 3 years' experience in luxury hospitality • Previous supervisory or management experience • Excellent command of English • Strong IT skills • Hospitality qualification preferred PACKAGE INCLUDES: • Competitive salary • Live-in accommodation available • Healthcare benefits • Pension scheme • Staff meals • 28 days holiday • Staff discounts • Career development opportunities • Access to employee assistance program • Training and development programs THE LIFESTYLE: Living and working in the Scottish Highlands offers a unique opportunity to combine a prestigious hospitality career with an exceptional quality of life. You'll be surrounded by some of Scotland's most beautiful landscapes, with access to outdoor activities, walking trails, and the chance to be part of a close-knit Highland community. CAREER DEVELOPMENT: This role offers excellent opportunities for career progression within a prestigious establishment. You'll receive ongoing training and development, with the chance to work alongside some of the industry's most respected professionals. HOW TO APPLY: If you're ready to take the next step in your luxury hospitality career and believe you have what it takes to maintain our exceptional standards, we'd love to hear from you. Please send your CV and a covering letter to sarah@juicehospitality.com ADDITIONAL INFORMATION: • Position available immediately • Relocation assistance available • References required • Must be eligible to work in the UK Juice Hospitality is acting as an employment agency in relation to this vacancy. All applications will be treated with the strictest confidence.