Overview
If you're passionate about making a difference in patient care and thrive in a fast-paced, team-oriented environment, this is a great opportunity to step into a leadership role at the heart of primary care operations. As a Shift Lead in the Doctors Surgery Call Hub, you'll play a key role in supporting patients, guiding staff, and driving service quality all while developing your own leadership and problem-solving skills in a rewarding healthcare setting.
Responsibilities
* Lead and supervise the daily operations of the Doctors Surgery Call Hub during assigned shifts, ensuring high-quality patient call handling, effective team coordination, and adherence to clinical and operational protocols.
* The Shift Lead will act as the first point of contact for staff queries, including speaking to patients/relatives as a channel of escalation in challenging situations, driving performance and supporting continuous improvement with the call hub team leader.
About us
We are a collaborative, innovative organisation committed to high-quality patient care and professional development. You\'ll be part of a collaborative, fast-paced team that plays a crucial role in supporting patient access, triage, and information flow within the healthcare system.
Additional information
Please note this role is maternity cover for 1 year. Shifts are based between the hours of 07:30am - 18:45pm, Monday - Friday.
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