40 hours per weekMonday to Friday with occasional weekend cover10:00am-6:00pm£30,000-32,000 per annumSodexo rewards and benefitsJob IntroductionSodexo believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritize employee well-being and play a vital role in fostering stronger communities.We are now seeking a Service Delivery Managerto join our team at Denison Barracks RG18 9TPWhat you'll do:Lead the delivery of daily operations across all designated guest service areas in alignment with the Site Information Pack, CRL plan, and operational manualCollaborate with unit managers and support teams to ensure seamless coordination of service activities across main and affiliated sitesBuild and maintain strong relationships with clients, guests, and internal stakeholders to ensure high levels of satisfaction and service performanceOversee staff scheduling, resource allocation, and performance management, including training, coaching, and conducting team briefs and safety walksMonitor compliance with Sodexo policies, Health & Safety legislation, food safety standards, and contractual service level agreements (SLAs)Support and guide front-line teams to foster a multi-skilled workforce and cultivate a positive team cultureContribute to continuous improvement efforts, cost control, and the growth of services in line with commercial and client expectationsWhat you bring:Proven experience in a management role within the soft facilities management (FM) service industryStrong leadership and interpersonal skills with the ability to manage, train, and support front-line colleaguesSound knowledge of health & safety and food safety regulations (IOSH Managing Safely and CIEH Level 3 desirable)Effective problem-solving and analytical thinking with a focus on compliance, detail, and innovationExcellent communication skills – both written and verbal – to engage and influence stakeholders at all levelsCompetence in financial management, including budgeting, cost control, and operational reportingFamiliarity with systems such as Kronos and UDC Payroll is advantageousWhat we offer:Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:Mental health & wellbeing supportEmployee Assistance Programme for personal, legal, and financial advice24/7 virtual GP & lifestyle rewardsDiscounts for you & familyFinancial tools & retirement planCycle to Work & Paid volunteering dayReady to be part of something greater? Apply today!Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications