A great opportunity for a Customer Service Administrator to join my client, a global business based in the Sutton area.
Key Responsibilities:
* Manage the distribution of product to a wide range of customers using order placement systems.
* Accurately process customer orders within designated timeframes.
* Provide outstanding customer service to ensure key clients have a positive experience with our company.
* Handle customer inquiries related to deliveries, both over the phone and via email, in a professional manner.
* Offer timely and thorough customer feedback on orders and delivery status.
* Communicate any changes to delivery schedules, highlighting inefficiencies or foreseeable issues.
* Build and maintain strong working relationships with suppliers, including logistics providers, hauliers, and warehouses.
* Generate accurate reports from internal systems and ensure databases remain up to date.
* Manage proof of delivery receipts and oversee deliveries.
Requirements:
* Proven experience in order processing/management within any industry!
* Excellent communication and interpersonal skills.
* Passion for providing exceptional customer service and developing client relationships.
* Highly organized with strong attention to detail.
* A proactive, team-oriented individual with problem-solving capabilities.
* Proficiency in MS Office, particularly Word, Excel, and Outlook.
Salary & Benefits:
* Salary: £28,000 per year + bonus and benefits
Seniority level
Entry level
Employment type
Full-time
Job function
Distribution, Customer Service, and Supply Chain
Industries
Food and Beverage Manufacturing
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