Job Description
Our client, a trusted partner to the UK Ministry of Defence, serves as the UK Service Lead for workplace and infrastructure services, ensuring a high-quality working environment for its Polish organisation.
Key Responsibilities:
1. Support the IM Overseas Service Manager in overseeing planned and emerging service management activities across the international footprint.
2. Collaborate with the Poland IM Team to ensure agile and effective IT service delivery.
3. Partner with Poland and UK IM Service teams to identify and resolve IT requirements efficiently.
4. Collaborate with IM UK Project teams to define business and IT requirements, contribute to service design, and support the implementation of new services for our clients Poland mission.
5. Provide service assurance by managing incidents and requests for overseas users, ensuring timely resolution within agreed SLAs.
6. Raise and manage ITSM platform requests on behalf of overseas users, maintaining high standards of customer service.
7. Assist IM Projects & Networks teams in delivering infrastructure and client services for overseas support and development initiatives.
8. Liaise with the ISP (procurement) team to define, source, and deliver hardware/software to support IM Polands development activities.
9. Build strong, collaborative relationships with key stakeholders to enable productive two-way commu...