Contact Centre Officer
Job Type Permanent Curriculum / Service Area Marketing Campus / Location Bispham Hours per week 18.5 Part-Year? No Post scale Scale 3 Post Scale Range (FTE) £24, Closing Date 14/11/ Documents
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The Role
Blackpool and The Fylde College (B&FC) is seeking an organised, customer-focused Contact Centre Officer to join our busy and friendly team. This role is key to providing accurate information and exceptional support to prospective students, employers, and other enquirers across multiple channels, including phone, email, and live chat. You’ll handle a wide range of enquiries, make outbound calls to promote College opportunities, and ensure every customer receives a positive and professional experience that reflects B&FC’s high standards of service.
Your Responsibilities Will Include
As a Contact Centre Officer, you will be responsible for:
2. Managing and updating customer records across multiple systems, ensuring information is accurate and accessible for colleagues across the College.
3. Coordinating with curriculum and support teams to resolve enquiries efficiently and maintain a smooth flow of information between departments.
4. Managing the College’s Live Chat service (Zendesk), providing timely and informed responses to online enquiries.
5. Supporting the administration of course bookings and payments, including generating invoices and maintaining accurate financial records.
6. Assisting with application and enrolment processes—verifying applicant details, arranging interviews, and issuing follow-up communications.
7. Contributing to outbound campaigns designed to generate new business, fill vacancies, and enhance engagement with target audiences.
8. Taking part in College events, such as open evenings and enrolment sessions, to provide face-to-face support and guidance to visitors.
Why Join Us?
This is an exciting opportunity to play a key role in connecting students and employers with the opportunities B&FC offers. You’ll be part of a supportive, high-performing team that values professionalism, collaboration, and continuous improvement. Your work will directly contribute to student success and the College’s reputation for excellence in education and customer service.
Interested? Apply Early!
We may close this vacancy early if we receive sufficient applications, so apply now and become part of a team that helps every B&FC customer start their journey with confidence and success.
Rewards and Benefits
Blackpool and The Fylde College is proud to be Great Place To Work® Certified™
9. Enhanced leave allowance of 38 days (full-time equivalent), inclusive of bank holidays
10. Opportunity to purchase additional annual leave
11. Competitive pension scheme:
12. Teachers’ Pension Scheme (TPS) - 28.68% employer contribution
13. Local Government Pension Scheme (LGPS) - 15.4% employer contribution
14. Extensive professional development opportunities for all, with B&FC choosing to invest circa. £1.8m annually in colleague development and professional qualifications
15. Agile working opportunities
16. Enhanced Family friendly policies
17. Extensive wellbeing provision including, but not limited to:
18. Access to funded Employee Assistance Programme (EAP) available 24/7, days a year
19. Occupational Health
20. FREE Flu Vouchers for those not entitled through the NHS
21. FREE eye tests
22. Dedicated Wellbeing Hub available to all colleagues containing rich and varied content with resources relating to emotional, physical, financial and social wellbeing
23. FREE healthy breakfast
24. Sports facilities including fully equipped gym and discounted memberships
25. Health and beauty salon
26. Trim Trails on Campus (guided routes for walks)
27. Onsite food outlets and Starbucks at subsidised rates
28. FREE car parking
29. Car lease scheme
30. Cycle to work scheme
31. Onsite kids ‘Sports Camp’ 8am – 5pm during selected half-term breaks
B&FC is committed to the promotion of Equality, Diversity & Inclusion in all resourcing practices. Please email should a specific adjustment be required to support in the application and selection process
B&FC is dedicated to safeguarding and the promotion of the welfare of all learners, and expects all colleagues to share in this commitment. As such, employment at B&FC is subject to an Enhanced DBS Check via the Disclosure and Barring Service. For further information on DBS, please click The amendments to the Rehabilitation of Offenders Act (Exceptions) Order ( and ) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’.