Job Description
Overview
Would you like to help enrich the lives of learners around the world?
At RM, we've been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.
What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.
RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).
Within the assessment market we are experts in providing solutions for online exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, A Levels, and professional qualifications. Each year, our software is used globally to conduct hundreds of thousands of on-screen tests and to mark millions of paper-based scripts. For over a decade we have been partnering with the world's leading awarding bodies to deliver intuitive, secure, and reliable e-marking solutions.
Visit our website to find out more:
We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.
Responsibilities
KEY RESPONSIBILITIES:
o Manage high volume data and perform analysis and quality check as per agreed process guidelines
o QC and Reconciliation Ticket resolution in line with SLAs
o Management Reporting
o Support Senior Resources during peak exam sessions
o Using RM products & platforms to investigate issues and communicate with internal/external customers
Experience
ESSENTIAL SKILLS:
o Capability to work from home (laptop will be provided but at least one additional monitor essential)
o Good Communication skills- Written & Oral
o Basic MS Office Knowledge
o Experience of working in teams but also comfortable managing individual tasks/targets
o Time Management Skills
o Interpersonal skills
o Capable of exercising ethical judgement and integrity.
o Proactive approach to managing workload
DESIRED SKILLS:
o Previous experience in an Operations environment
o Proficient with basic computer/ laptop hardware and software
What's in it for you?
What's in it for you?
At RM we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process.
As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.
To better reflect the society that we serve, we're committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at
Unfortunately, we are unable to offer visa sponsorship for this role.