Location: Tipton
Various shift patterns available, including:
* Day shift from 05:00
* Late shift from 12:00
* Night shift from 16:00
* 4 on / 4 off and Monday to Friday patterns available
About RS Recovery Ltd
RS Recovery Ltd is an award-winning, nationwide provider of roadside assistance and vehicle recovery services. For over 40 years, we've been a trusted partner to commercial and private customers across the UK - delivering reliable, 24/7 support, 365 days a year. As we continue to grow, we're looking for a motivated and organised Fleet & Breakdown Controller to join our Tipton-based control centre.
This is an excellent opportunity for someone with experience in transport planning, route management or logistics co-ordination.
The Role
As part of our control centre team, you'll play a key role in coordinating our nationwide recovery operations. You'll ensure that the right drivers, vehicles, and resources are dispatched quickly and efficiently to support customers when they need us most.
Your main responsibilities will include:
* Managing incoming jobs and assigning appropriate recovery vehicles or subcontractors
* Planning efficient routes and schedules for roadside assistance and recovery operations
* Monitoring job progress and updating customers on ETAs, delays or completion details
* Communicating effectively with drivers, customers and third-party partners
* Maintaining accurate records in line with company and customer procedures
* Keeping up to date with service levels, SLAs and contract requirements
What We're Looking For
This is a fast-paced, operational role that suits someone with strong organisational and communication skills. To be successful, you'll need:
* Previous experience in transport planning, fleet dispatch or route scheduling (desired)
* Good geographical knowledge and ability to think on your feet
* Excellent communication and customer service skills
* Accuracy and attention to detail under pressure
* Proficiency using mapping or dispatch systems
* A proactive, calm, and problem-solving attitude
Why Join Us
We're a family-run business that values teamwork, reliability and professional growth.
In return for your commitment, we offer:
* Ongoing training and development opportunities
* Flexible approach to shift arrangements where possible
* Private medical cover after 3 years' service
* Company pension contributions
* Discretionary performance bonuses and incentives
* A chance to be part of a respected, growing national operation
Job Types: Full-time, Permanent
Pay: £13.00-£16.00 per hour
Benefits:
* Company pension
* Private medical insurance
* Referral programme
Work Location: In person