Overview
As our HR Operations Manager, you'll lead a small but mighty HR team, delivering high-quality, people-focused support across the employee lifecycle. From complex employee relations to onboarding, compliance, and coaching, you'll be the go-to expert for practical, compassionate and operationally aware HR guidance. This isn't a role for someone who needs a rigid rulebook. We're legally compliant, and committed to fair treatment, but we're not bound by process. We value judgement and people over process.
What You'll Be Doing
* Leading and developing the HR team to deliver responsive, effective support.
* Managing ER cases with fairness, empathy, and sound judgement.
* Supporting managers with practical HR advice and coaching.
* Driving continuous improvement in HR practices and service delivery.
* Designing and delivering manager essential skills training.
* Building trusted relationships across the business.
We\'re looking for an HR Operations Manager who\'s not just process-savvy but people-smart. If you\'re ready to lead with empathy, adapt quickly, and make confident decisions in a dynamic setting, this could be the role for you. Formal HR qualifications are nice to have, but not a necessity; practical experience and a pragmatic and values-led approach are more important. But we are looking for:
Qualifications
* Proven, recent HR advisory experience in a fast-paced, pragmatic environment.
* Strong operational awareness and the ability to balance people needs with business and operational priorities.
* High emotional intelligence, resilience, and a collaborative mindset.
* Confidence in managing complex ER cases and influencing people decisions.
* Team management potential whether you\'ve led a team before or are ready to step up.
Benefits
* We move fast, think big, and put people at the heart of everything. This environment can be full-on, and we want you to be prepared to roll up your sleeves and make a real impact.
* Work-life balance is important to us; we offer generous time off including 30 days annual leave plus an additional 22 days off across the year.
* A full-time salary).
* A subsidised staff restaurant serving breakfast and lunch at a reduced cost.
* Discounted staff purchase scheme on over 4,000 products.
* Enhanced family-friendly policies.
* Cycle to Work and Electric Vehicle Salary Sacrifice Scheme.
* Internal Mental Health First Aiders.
* Employee Assistance Programme including external mental health support and retail discounts.
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