Head of Customer Proposition & Experience - Hemel Hempstead | Up to £60,000 plus outstanding perks, incentives, and free family holidays. Are you a commercially minded Head of Customer Proposition & Experience looking to shape the customer journey for a fast-growing leisure business in Hemel Hempstead? This is a fantastic opportunity to lead proposition development, on-park marketing, and owner engagement for a well-known brand that puts customer experience at the heart of everything it does. Why apply for this Head of Customer Proposition & Experience role? You'll enjoy a rewarding package designed to recognise your impact: Salary up to £60,000 Competitive pension scheme Employee rewards and benefits with Perkbox Holiday discounts of up to 50% off Free use of swimming pools and on-site facilities Discounts on food and drink Commission and incentive schemes Last minute breaks from as little as £100 Service awards and annual celebrations High Street voucher incentives Team nights out Free family holiday incentives Key Responsibilities As Head of Customer Proposition & Experience, you will: Develop and evolve holiday and ownership propositions across accommodation, experiences, food and beverage, and ownership benefits Map and optimise the end-to-end guest and owner journey Lead pilots and roll out successful initiatives across all parks Partner with marketing teams to create compelling value messaging Own all on-park marketing strategy and execution Drive incremental revenue and increase spend per guest Build a strong owner community to improve retention and advocacy Track proposition performance, ROI, and customer feedback Lead and develop a high-performing marketing team in Hemel Hempstead What we're looking for To succeed in this Head of Customer Proposition & Experience role, you'll have: Senior experience in proposition, product, customer, or experience marketing Proven success launching commercially successful propositions Background in hospitality, leisure, retail, or travel Experience building loyalty or membership communities Strong commercial and budget management skills Excellent stakeholder management and leadership abilities A data-driven approach to optimisation and decision making If you're ready to take the next step as a Head of Customer Proposition & Experience in Hemel Hempstead and want to make a real impact on customer experience and revenue growth, we'd love to hear from you. Apply now to join an ambitious and innovative business. Job Number │ 936054 / INDINDUSTRIALWC Location │ Hemel Hempstead Role │ Head of Customer Proposition & Experience Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.