Purpose
Responsible for processing and investigating insurance claims relating to customers' Motor policies. This will involve working with the policy holder, colleagues and other professionals to ensure that the claim is valid. The role of a motor claims handler is predominantly to process a customer's insurance claim. You'll be involved in managing a claim from the start through to settlement, making important decisions on the claim, and checking for any potential fraudulent activity. You will be involved in the handling of Motor vehicle damage and injury claims and will need to have a good understanding of the sector and laws surrounding these. You'll be assisting with providing the customer any other services that may be required following an accident or incident.
Key Accountabilities
Responsibilities include but are not limited to;
* Handling of Motor claims from the start to the settlement
* You will be involved in managing a claim from start to finish through to settlement. You will be required to carry out investigations with the client to enable you to make the correct liability decision. Investigating the extent and validity of a claim and checking for any potential fraudulent activity. You will coordinate services that may be required by the claimant following an accident or incident.
* Be able to manage claims via the MOJ Portal, including key dates and how to manage a stage 2 and 3 pack.
* Be able to manage claims via the OIC portal.
* Collecting relevant information and documentation in support of the claim and ensuring a record of this is kept updated within the system, including liaising with law firms to facilitate medical reports.
* Speaking to customers, third parties, lawyers, medical professionals and other relevant parties and advising them on any issues that may arise.
* Understanding medical terms and being able to read and translate medical reports
* Understanding, adjusting and negotiating hire payment packs
* Liaising with adjusters, examiners and investigators to evaluate the insurance claim
* Investigate the claim to ensure it’s genuine.
* Working with risk analysts, brokers, underwriters and other relevant parties to reach settlement
* Ensuring a fair settlement and good customer service for the client
* Our IT system has been designed in the main by us to help you do your job effectively and provide you with all the tools you need. You will be able to see your outstanding tasks and manage your workload.
* You’ll have your own phone and direct line, as well as access to relevant mailboxes so that you can deal with emails.
Experience and Qualifications
* Previous experience with handling and investigating Injury and motor claims and managing your own portfolio.
* You will knave knowledge of how the MOJ and OIC portal works, the key dates involved and how to manage stage 2 and 3 packs.
* Have knowledge of how to deal with a claim involving wage loss and the importance of having an up to date CRU certificate.
* You will have knowledge of how to handle bodily injury claims and have experience handling claims through to litigation
* You will have knowledge on how to value an injury claim and what tools to use to enable you to do this.
* Have an understanding of how to utilise BHR and negotiate credit hire.
* Have experience of providing intervention and an awareness of the importance of the relevant case laws.
* Experience reviewing AUDATEX reports and engineers reports
* Liaising with adjusters, engineers and investigators to evaluate the insurance claim
* Liaising with customers and third parties, and other relevant parties and advising them on any issues that arise.
* Strong phone and verbal communication skills along with active listening.
* Ability to multi-task, set priorities, and manage time effectively
* Knowledge of Microsoft Office i.e. Word, Outlook, Excel
* Previous experience in working alongside engineers to determine the level of damage caused and be able to build good working relationships with them and other professionals.
* A good understanding of the legal system
Person Specification
* A positive human being. You look for the good and your cup is always half full. Your tenacity for life is infectious and enables you to lift up those around you.
* Committed to the role and McLarens. Able to show initiative and not give up when a task is demanding.
* A team player, supportive, kind, caring. We feel like we are part of an extended family within McLarens. We are always there for each other and genuinely care about each other and know that as a team, we are stronger. We also support other teams within the business and are happy to help when we can.
* Ability to show empathy. Some customers will be having a tough time and although you can only provide them with the facts and it may not always be what they want to hear, you do it in a way that is easy for them to understand and they feel that you care about them.
* Ability to understand tech and systems. You need to know your way around a keyboard and be able to understand our systems and processes – of course, we will give you all the training and support you need, but you need to have the basics.
* Ability to communicate effectively. You need to provide clear information to our customers and your colleagues, in plain English, with a dash of patience and care for good measure.
* To be trustworthy. We need to be able to trust you with important, sometimes sensitive information and for you to understand the importance of keeping data private.
* To be able to pick things up quickly. You will be learning a lot about different insurance products and processes and clients. You need to be willing to learn and retain the information being shared with you to ensure that you can provide the best service to our customers.
LOCATION:
Home based however must be able to travel to our Manchester and London offices for training, client meetings etc.
The workplace
Since 1932, we’ve been who people turn to in tough times. That’s a huge responsibility. It’s also a
huge opportunity. McLarens is a premier independent loss adjusting and forensic technical services
firm, with a global network that delivers consistently excellent service supported by deep local
expertise.
Our work spans industries and the globe. From disaster relief to aviation, engineering to natural
resources, our people get everything they need to impact lives on a global scale. We take our
development seriously and offer careers that empower our people to strive for bigger goals and
reach new heights. And we’ve got the expertise to help them get there: our Loss Adjusters boast an
average of over 20 years' experience.
We’re building a culture where talent shines. Where ambition is everything. And people come first.
It's your career, so why compromise?
What Drives Us:
At McLarens, our commitments shape every experience- for our clients, our people, and the
communities we serve.
• Purpose: Positively impacting people and communities across the globe.
• Progress: Excellence, expertise, and growth opportunities.
• Place: Our culture of empowerment, support and belonging.
The Benefits:
Our people live by a shared set of values: Excellence, Teamwork, Respect, Knowledge, Thought
Leadership, and Accountability. Together, they contribute to an inclusive culture that will help you
thrive.
Here’s what else we offer:
• Compensation: Competitive salary and performance-related incentives.
• Development: Access to technical training, global knowledge-sharing, and career growth
opportunities.
• Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work,
flexible schedule where applicable).
• Global Exposure: Opportunity to work with colleagues and clients across different countries.
• Inclusive Culture: A collaborative environment where your voice and contribution are valued.
Individual progress, global purpose. It’s all here at McLarens.
Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.