We are working with a lifestyle hospitality brand with an expanding portfolio. They are seeking an experienced and hands on IT Manager to support both day to day hotel operations and large scale transformation projects across multiple properties.
The role:
* Oversee daily IT operations across hotel systems (PMS, POS, Wi-Fi, CCTV, door access, payment and booking platforms), ensuring smooth performance and minimal disruption
* Provide responsive, solution focused support to hotel teams while acting as the key link between central IT and on property operations
* Lead IT delivery for hotel refurbishments and new openings, including infrastructure upgrades, system implementations, and hardware deployment
* Collaborate with internal teams and external suppliers to deliver scalable, future ready technology solutions aligned with business needs
* Deliver high level IT support to senior stakeholders and VIP users, ensuring seamless operation of devices, meeting rooms, and communication tools
* Manage infrastructure, security, and compliance across sites, while supporting IT strategy, standardisation, and scalability as the business grows
Experience:
* Proven experience in an IT role within the hotel or hospitality sector
* Hands on involvement in hotel refurbishments and new openings
* Experience working in a head office environment supporting multi-site operations
* Strong knowledge of hotel systems (PMS, POS, door access, CCTV, telephony/VoIP)
* Solid understanding of Windows environments, networking, Wi-Fi, Active Directory, Azure AD, and Office 365
* Experience supporting senior executives and VIP stakeholders
* Excellent communication and stakeholder management skills
* Ability to work across multiple locations in a fast paced environment
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