Social network you want to login/join with:
Head of FS Product & Communications, Liverpool
Client: The Very Group
Location: Liverpool, United Kingdom
Job Category: Other
-
EU work permit required: Yes
Job Reference: 709700c3b784
Job Views: 6
Posted: 25.06.2025
Expiry Date: 09.08.2025
Job Description:
About the role.
As Head of Product & Communications, you are responsible for optimizing our Product performance in line with the FS business plan, supporting retail sales, and contributing to the delivery of the FS P&L, specifically, key income lines.
You will lead a team of Product Management & Commercial and Marketing Managers, focusing on performance, ethical behavior, accountability, good conduct, and customer outcomes to meet annual P&L targets across FS Products.
Key Responsibilities:
* Identify and implement initiatives that serve families on a budget while ensuring profitable growth.
* Manage the performance of new strategic FS product initiatives.
* Support retail sales through correct payment options.
* Report on product performance and strategy to senior management.
* Chair governance and commercial committees.
* Generate product ideas aligned with company strategy and market needs.
* Conduct customer research and develop targeting strategies.
* Design and optimize customer journeys for credit, insurance, and partner products.
* Manage communication with customers in persistent debt to prevent harm.
* Handle regulatory communications and ensure compliance with FCA regulations.
* Monitor customer outcomes to ensure compliance with Consumer Duty.
* Collaborate with legal and compliance teams for regulatory adherence.
Role Requirements:
* Experience in a regulated consumer finance environment leading product development and management.
* Proactive, innovative, and commercially savvy leader.
* Strong communication skills and customer-focused approach.
Benefits:
* Flexible, hybrid working
* Inclusive culture
* £10,000 benefits allowance
* 30 days holiday + bank holidays
* Learning access, bonus potential, discounts, pension, and more.
Application Process:
Successful applicants will undergo pre-employment checks, including credit, CIFAS, and DBS. Disclose any relevant information beforehand.
#J-18808-Ljbffr